Your Orders

Can I cancel or modify my order?

  • Orders cannot be cancelled or modified due to the speed of processing.

  • If you don't wish to receive it, you can refuse delivery or return it free of charge after receiving it.

Why was my order cancelled?

  • Cancellations may be due to out-of-stock conditions, payment issues, or delivery address issues.

  • A refund will be issued and may take up to 15 business days.

How will I know that my return has been received?

  • You will receive a confirmation email after the return is processed.

  • This may take up to 15 business days.

How long will it take for the credit to appear in my account?

  • Refunds can take up to 15 business days depending on the bank.

Is an item missing from my order?

  • If the delivery note indicates that the package should contain an item that is not there, please contact the Customer Service Team at cs@petalstudiojewelry.com within 24/72 hours of receiving your order.
  • Please provide us with your order number and the product code or name of the item you requested, and we will investigate.
  • We can usually send you the missing item, but in the extraordinary case that this isn't possible, we will promptly refund you the amount you paid for it.

Contact Customer Service