Warranty and Repairs

What is the warranty?

  • 1 year from the date of purchase for manufacturing defects.

  • Repair service is available.

What happens if my jewelry breaks outside of the warranty period?

  • You can contact a trusted jewelry store for repairs.

Can jewelry be repaired?

  • Yes. Petal Studios currently offers this service.

Did my jewelry arrive defective?

  • If you have received an incorrect/defective item, we apologize.

      • Please contact the Customer Service Team within 24/72 hours of receiving your order and provide the following information:

      • Your order number

      • Product Code/Product Name

      • If you want a refund or replacement

  • You can also return it through our free return service.

    Note : It is IMPORTANT to keep the boxes, shipping labels, packaging, warranty, and purchase receipt. In case of an incident, photographs must also be provided.