Return and Exchange Policies

How can I make a return?

  • Within 15 days of receiving the order.

  • Contact customer service by email.

How can I make a change?

  • Exchanges are only allowed for items of equal or greater value, within 15 days .

  • The product must be unused and in resalable condition.

How long do I have to return an order?

  • Generally 15 calendar days from purchase.

  • During the Christmas season, it is extended to 30 days .

Are returns free?

  • Yes , unless the original order is less than €75, in which case the cost is €2.99 .

  • Use the return sticker included in the package for an easy process.